Santiago – El Salvador

This ticket is evidence of the conclusion and conditions of the air transportation contract between Aerovías DAP and the passenger in whose name the ticket is issued. The aeronautical code of the Republic of Chile, law 18.916, shall apply in addition to the contract of carriage. It shall prevail in all unwaivable matters between the parties.

The conditions of return, exchange or reissuance of the air ticket are expressed below for each type of fare available, which are known and accepted by the passenger at the time of purchasing the ticket. By virtue of the foregoing, the supplier Aerovías DAP expressly states that there is no right of withdrawal in accordance with Article 3 bis of Law 19.496.

All passengers must be present at the airport counter 90 minutes before the scheduled flight, as indicated on their ticket. On counter, the flight closes 45 minutes before the hour, so as to carry on with all procedures required in boarding. The boarding process closes 15 minutes before flight departure time. After this, no more passengers may board, regardless of having check-in ready and only hand luggage.

Fare types:

Class V: FLEX

Changes/Reissues: Allows changes without penalty up to 48 hours before the flight, during business hours by e-mail to the account [email protected] . After that time it does not allow; if the passenger misses the flight it does not allow reissue or revalidation.
Refunds: 100% Rate, Fare: Not allowed. In case the passenger misses the flight, it does not allow.
Minors: Between 0-1 year 11 months free, no seat, no baggage allowance. Older than 2 years, without discount with right to seat and free baggage allowance.
Baggage allowance: 20 kg. in hold + 5 kg. in cabin.
Excess baggage: $2.000.- for each kilo of excess baggage. Per person limit: 30 kg. maximum.

Groups: Up to 30 passengers per flight.

Travel agent fee: Not applicable

Agent commission: Not applicable

LUGGAGE

Hold Luggage: Refers to all luggage that is checked at the airport, and that is transported in the aircraft’s hold. The weight and size limit are expressed in the purchased ticket.

The concept of luggage includes clothing, and personal hygiene items, excluding fragile or perishable objects, and damage to said items is not covered by the airline. For the transportation of other species, the passenger may use the cargo service, which includes cargo insurance in case of damage or loss.

Important: Hold Luggage dimensions cannot in any case exceed the following:

Hand Luggage: Hand luggage comprises all personal effects that the passenger can carry free of charge, under their responsibility and care, being their maximum weight stipulated in the purchased air ticket. Regarding its dimensions, this means a small backpack, notebook bag, handbag or baby bag in the case of smaller aircraft, and a maximum size of 43x41x21 cm for BAe. If the carry-on baggage exceeds the measurements or weight allowed, it must be sent as hold luggage, subject to charge if it exceeds the stipulated luggage allowance.

Recommendation for objects of value: We can all contribute to making travel safer. Please carry within your hand luggage all objects that are fragile or valuable (money, jewelry, electronic devices, etc.), medicine, documents, keys, so that you carry your most valuable items yourself.
If due to weight or dimensions you need to carry an object of this sort in your hold luggage, please take your time to declare these items at the airport counter.
Aerovías DAP will not transport any luggage which contains objects that could be considered dangerous (gases, corrosive substances, explosives, weapons, etc.)

Forbidden items

It is strictly forbidden to carry any luggage which contains items that may cause harm to passengers, the environment and/or the aircraft. Please consult the forbidden items card.

Issues with luggage:

Right to compensation: in case of destruction, loss or damage to luggage, or delay in its delivery, the responsibility of the carrier is limited to:
– On domestic flights, 40 UF for each passenger.
– On international flights, at 1,288 special drawing rights per passenger (the equivalence of this unit of account is reported daily by the Central Bank of Chile).
This limit will not apply: (a) if the passenger made a special declaration of the value of the delivery of checked baggage; and (b) if the carrier’s negligence is proven in court.
The responsibility of the transporter for the luggage will be extinguished if the passenger does not formulate a protest to the transporter, immediately after the faults or damages have been noticed or within seven days. In case of delay, this protest must be filed within twenty-one days.
If the luggage is received without protest from the passenger, the law presumes that it has been delivered in good condition.
Aerovías Dap is not responsible for conditions resulting from normal wear and tear such as:

Minor cuts, rips, scratches, dents, stains, dirt, or broken zippers.
• Damage to the wheels, lower base, extension handles and external pockets.
• Damage as a result of excess baggage content.
• Loss of parts that protrude from luggage such as handles, pockets, padlocks, adjustment straps, or security straps.
• Basically, damage that does not compromise the functionality of the suitcase or bag: contain luggage.
• Damage already present before billing as a result of the packaging used by the customer.

SPECIAL NEEDS

Provisions for boarding passengers with reduced mobility

According to the PRM regulation (Passenger with Reduced Mobility), this includes passengers with: physical disability (sensory or locomotor), intellectual disability, according to age (elderly or child), pregnancy or other cause of reduced. Aerovias DAP will provide assistance to PRMs who require it to board our aircraft.

However, for passengers with total immobility or requiring maximum assistance, the company demands that they travel with a companion who can assist them at all times, both on the ground and in flight. This is in accordance with the regulations approved by DGAC, Exempt Res. N ° 9/2/1376.

Special Assistance

Passengers requiring any special assistance, such as the use of a wheelchair, oxygen, guide dog or other, must ask and/or inform the company at the moment of purchasing the ticket or up to 48 hours prior to the flight.

Wheelchair

If the passenger uses his/her own wheelchair, there will be no additional charge involved.
The service provided will be from the counter to the boarding gate or seat of the plane. Once arrived at the destination, the passenger will be accompanied to the terminal door, including baggage retrieval.
This service must be solicited / informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

Passengers with a sight or hearing disability

Passengers capable of communication and understanding of air crew members’ safety instructions, as well as capable of tending to their own needs during the flight in an independent manner, will be able to travel without company. Otherwise, it is necessary for these passengers to travel with the company of an assisting adult during the whole flight.
This situation must be informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

Pregnancy

From the 28th week of pregnancy, passengers will be required to present a Medical Certificate indicating she has no travel restrictions; from the 36th week she must present a similar Medical Certificate, as well as signing a release of liability document, in case of any medical problems taking place during the flight.
From the 38th week onwards, air travel will not be permitted.

Surgery

All passengers subject to surgery up to 10 days before the flight will be demanded a Medical Certificate regarding no travel restrictions, and signing a release of liability document, in case of any medical problems taking place during the flight.
This situation must be informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

TRAVELLING WITH CHILDREN

Newborn Children are allowed to travel after the seventh day of birth. If travelling sooner is required, a medical certificate signed by a pediatrician is required.

Children between 0 – 1 year and 11 months old

Children of this age will travel in the arms of an accompanying adult. Adults travelling with more than a single child between 7 days and 2 years old must make sure the second child is accompanied by another adult, otherwise they must provide a special chair to be attached safely to the seat, in accordance to the required safety measures.

Children of this age do not have a luggage allowance, however one of the following items will be accepted as courtesy: car, chair, walker, crib, etc.

Children between 2 and 11 years old

Must travel in the company of an adult (over 18 years old).
The company has a service of accompanying a child travelling alone, free of charge, for children in the age of 6 to 11 years old.
This service must be solicited at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

Children between 12 and 17 years old

May travel on their own. If preferred, the service of accompanying a child travelling alone may be solicited, free of charge.
This service must be solicited at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

PETS

Domestic animals, such as dogs, cats and others may be transported in the company of a responsible adult.
*On BAe plans, a maximum of 1 pet in cabin and a maximum of 3 pets in the luggage hold will be permitted. The weight of the pet and their container cannot exceed 5 kilo in cabin, or 25 kilo in luggage hold.
*On Twin Otter plane, a maximum of 1 pet in the luggage hold will be permitted. A liability releas must be signed for the pet, and they cannot weight over 15 kilo including the container/cage. 1 pet in cabin is allowed as well, positioned betweeen rows 17 and 18 of the plane. The weight of the pet and their container cannot exceed 10 kilo.

In the luggage hold (AVIH)

For the acceptance of animals in the luggage hold, the following aspects are taken into account:

– The measures of the container should be maximum 100 cm long, x 100 cm wide x 70 cm tall.
– The container used must allow at least 10 cm between the standing animal and the top, or ceiling.
– The container must have an absorbent surface on its floor.
– The container cannot be seriously damaged.
– Metal locks must be added to the lock of the barrel.
– The pet must be with its valid vaccines and present a veterinary certificate.
– Animals of brachiocephalic (or flat-nosed) breeds will embark only with a limit of responsibility.
– This service must be requested up to 48 hours before the flight
– At the airport, animals that are not confirmed by reservation will not be accepted.
– This service will have an independent cost of the baggage allowance that will be charged directly at the airport.
– The pet must have at least eight weeks (2 months) of age to be accepted.
– As a precaution, violent, dead, sick and pregnant animals will not be accepted, except for duly managed exceptions, signing a of responsibility release.

– Dogs within the breeds considered potentially dangerous will not be accepted: Rottweiler, Doberman, Pitbull, Dogo Argentino, Bullmastiff, Fila Brasileiro, Presa Canario, Presa Mallorquín and Tosa Inu. Reference: Law of Chile 21.020 on responsible ownership of pets and companion animals.
– A maximum of 1 pet per container will be accepted.

In Cabin (PETC)

For the acceptance of animals in the cockpit of the aircraft we must consider the following aspects:
– The pet must have at least eight weeks (2 months) of age to be accepted.
– The maximum weight is 5 kg including the container (10 kilo in the case of Twin Otter aircraft; see above)
– The measures of the container should be maximum 30 cm long, x33 cm wide x 17 cm tall.
– A maximum of 1 pet per container will be accepted.
– The pet must be with its valid vaccines and present a veterinary certificate.
– Animals of brachiocephalic (or flat-nosed) breeds will embark only with a limit of responsibility.
– This service must be requested up to 48 hours before the flight
– At the airport, animals that are not confirmed by reservation will not be accepted.

– Dogs within the breeds considered potentially dangerous will not be accepted: Rottweiler, Doberman, Pitbull, Dogo Argentino, Bullmastiff, Fila Brasileiro, Presa Canario, Presa Mallorquín and Tosa Inu. Reference: Law of Chile 21.020 on responsible ownership of pets and companion animals.

Regarding the rate for the transfer of pets:

* Punta Arenas – Balmaceda and Santiago – El Salvador route:

Pet in cabin or hold of BAe $5.000 CLP per kilo

*Other routes:

Pet in cabin or hold of BAe $ 1,000 CLP per kilo
Pet in hold of Twin Otter $ 1,500 CLP per kilo

Pet in cabin of Twin Otter $1.500 CLP per kilo

Emotional Assistance Animal (ESAN)

For the acceptance of emotional assistance animals we must consider the following aspects:

– This service must be requested at the time of booking, so that it can be entered into the system as such (ESAN)

– The presentation of a psychiatric certificate is required. This document must meet the following requirements:

*be original

* maximum 1 year old

* contain a clinical diagnosis in which it is explicit that the pet is essential for the passenger

* Full name and identity number of the patient and treating physician

* Contact telephone number of the professional or medical center

* Physician’s signature

– Dogs within the breeds considered potentially dangerous will not be accepted: Rottweiler, Doberman, Pitbull, Dogo Argentino, Bullmastiff, Fila Brasileiro, Presa Canario, Presa Mallorquín and Tosa Inu. Reference: Law of Chile 21.020 on responsible ownership of pets and companion animals.- Animals of brachiocephalic (or flat-nosed) breeds will embark only with a limit of responsibility.

– The animal cannot be fed during the flight nor can it move through the corridors. They must remain at the feet of their responsible passenger at all times.

– Only emotional assistance dogs are allowed. Maximum of 10 kilos. Minimum 8 weeks old.

– Only in BAe aircraft, a single emotional assistance dog will be accepted, in cabin.

– This service has no associated cost.