Santiago – El Salvador

This ticket is evidence of the conclusion and conditions of the air transportation contract between Aerovías DAP and the passenger in whose name the ticket is issued. The aeronautical code of the Republic of Chile, law 18.916, shall apply in addition to the contract of carriage. It shall prevail in all unwaivable matters between the parties.

The conditions of return, exchange or reissuance of the air ticket are expressed below for each type of fare available, which are known and accepted by the passenger at the time of purchasing the ticket. By virtue of the foregoing, the supplier Aerovías DAP expressly states that there is no right of withdrawal in accordance with Article 3 bis of Law 19.496.

All passengers must be present at the airport counter 90 minutes before the scheduled flight, as indicated on their ticket. On counter, the flight closes 45 minutes before the hour, so as to carry on with all procedures required in boarding. The boarding process closes 15 minutes before flight departure time. After this, no more passengers may board, regardless of having check-in ready and only hand luggage.

Fare types:

Class V: FLEX

Changes/Reissues: Allows changes without penalty up to 48 hours before the flight, during business hours by e-mail to the account [email protected] . After that time it does not allow; if the passenger misses the flight it does not allow reissue or revalidation.
Refunds: 100% Rate, Fare: Not allowed. In case the passenger misses the flight, it does not allow.
Minors: Between 0-1 year 11 months free, no seat, no baggage allowance. Older than 2 years, without discount with right to seat and free baggage allowance.
Baggage allowance: 20 kg. in hold + 5 kg. in cabin.
Excess baggage: $2.000.- for each kilo of excess baggage. Per person limit: 30 kg. maximum.

Groups: Up to 30 passengers per flight.

Travel agent fee: Not applicable

Agent commission: Not applicable

LUGGAGE

Hold Luggage: Refers to all luggage that is checked at the airport, and that is transported in the aircraft’s hold. The weight and size limit are expressed in the purchased ticket.

The concept of luggage includes clothing, and personal hygiene items, excluding fragile or perishable objects, and damage to said items is not covered by the airline. For the transportation of other species, the passenger may use the cargo service, which includes cargo insurance in case of damage or loss.

Important: Hold Luggage dimensions cannot in any case exceed the following:

Hand Luggage: Hand luggage comprises all personal effects that the passenger can carry free of charge, under their responsibility and care, being their maximum weight stipulated in the purchased air ticket. Regarding its dimensions, this means a small backpack, notebook bag, handbag or baby bag in the case of smaller aircraft, and a maximum size of 43x41x21 cm for BAe. If the carry-on baggage exceeds the measurements or weight allowed, it must be sent as hold luggage, subject to charge if it exceeds the stipulated luggage allowance.

Recommendation for objects of value: We can all contribute to making travel safer. Please carry within your hand luggage all objects that are fragile or valuable (money, jewelry, electronic devices, etc.), medicine, documents, keys, so that you carry your most valuable items yourself.
If due to weight or dimensions you need to carry an object of this sort in your hold luggage, please take your time to declare these items at the airport counter.
Aerovías DAP will not transport any luggage which contains objects that could be considered dangerous (gases, corrosive substances, explosives, weapons, etc.)

Forbidden items

It is strictly forbidden to carry any luggage which contains items that may cause harm to passengers, the environment and/or the aircraft. Please consult the forbidden items card.

Issues with luggage:

In case of destruction or loss of luggage that takes place during air transport, compensation will be limited up to 0,15 UF per kg. with a weight limit corresponding to the maximum allowed luggage weight of the respective flight route.
The passenger must inform of the situation before abandoning the luggage retrieval area, by filing a formal complaint indicating his or her ID document, contact information, boarding pass and luggage ticket. In case the passenger has left the airport, the complaint must be filed back at the DAP counter in the airporRight to compensation: in case of destruction, loss or damage to luggage, or delay in its delivery, the responsibility of the carrier is limited to:
– On domestic flights, 40 UF for each passenger.
– On international flights, at 1,288 special drawing rights per passenger (the equivalence of this unit of account is reported daily by the Central Bank of Chile).
This limit will not apply: (a) if the passenger made a special declaration of the value of the delivery of checked baggage; and (b) if the carrier’s negligence is proven in court.
The responsibility of the transporter for the luggage will be extinguished if the passenger does not formulate a protest to the transporter, immediately after the faults or damages have been noticed or within seven days. In case of delay, this protest must be filed within twenty-one days.
If the luggage is received without protest from the passenger, the law presumes that it has been delivered in good condition.
Aerovías Dap is not responsible for conditions resulting from normal wear and tear such as:

Minor cuts, rips, scratches, dents, stains, dirt, or broken zippers.
• Damage to the wheels, lower base, extension handles and external pockets.
• Damage as a result of excess baggage content.
• Loss of parts that protrude from luggage such as handles, pockets, padlocks, adjustment straps, or security straps.
• Basically, damage that does not compromise the functionality of the suitcase or bag: contain luggage.
• Damage already present before billing as a result of the packaging used by the customer.

SPECIAL NEEDS

Provisions for boarding passengers with reduced mobility

According to the PRM regulation (Passenger with Reduced Mobility), this includes passengers with: physical disability (sensory or locomotor), intellectual disability, according to age (elderly or child), pregnancy or other cause of reduced. Aerovias DAP will provide assistance to PRMs who require it to board our aircraft.

However, for passengers with total immobility or requiring maximum assistance, the company demands that they travel with a companion who can assist them at all times, both on the ground and in flight. This is in accordance with the regulations approved by DGAC, Exempt Res. N ° 9/2/1376.

Special Assistance

Passengers requiring any special assistance, such as the use of a wheelchair, oxygen, guide dog or other, must ask and/or inform the company at the moment of purchasing the ticket or up to 48 hours prior to the flight.

Wheelchair

If the passenger uses his/her own wheelchair, there will be no additional charge involved.
The service provided will be from the counter to the boarding gate or seat of the plane. Once arrived at the destination, the passenger will be accompanied to the terminal door, including baggage retrieval.
This service must be solicited / informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

*In the case of Punta Arenas, this assistance must be requested directly to the airport concessionaire: The person and/or their companion may request assistance by calling +56 9 98582521 or the Punta Arenas Airport Information email:
[email protected]., registering the name, ID, email, contact telephone number, indicating the flight number and the time the service is requested.
The information staff will respond to your request by providing a name and an identification number for the service.

Passengers with a sight or hearing disability

Passengers capable of communication and understanding of air crew members’ safety instructions, as well as capable of tending to their own needs during the flight in an independent manner, will be able to travel without company. Otherwise, it is necessary for these passengers to travel with the company of an assisting adult during the whole flight.
This situation must be informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

Pregnancy

From the 28th week of pregnancy, passengers will be required to present a Medical Certificate indicating she has no travel restrictions; from the 36th week she must present a similar Medical Certificate, as well as signing a release of liability document, in case of any medical problems taking place during the flight.
From the 38th week onwards, air travel will not be permitted.

Surgery

All passengers subject to surgery up to 10 days before the flight will be demanded a Medical Certificate regarding no travel restrictions, and signing a release of liability document, in case of any medical problems taking place during the flight.
This situation must be informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

TRAVELLING WITH CHILDREN

Newborn Children are allowed to travel after the seventh day of birth. If travelling sooner is required, a medical certificate signed by a pediatrician is required.

Children between 0 – 1 year and 11 months old

Children of this age will travel in the arms of an accompanying adult. Adults travelling with more than a single child between 7 days and 2 years old must make sure the second child is accompanied by another adult, otherwise they must provide a special chair to be attached safely to the seat, in accordance to the required safety measures.

Children of this age do not have a luggage allowance, however one of the following items will be accepted as courtesy: car, chair, walker, crib, etc.

Children between 2 and 11 years old

Must travel in the company of an adult (over 18 years old).
The company has a service of accompanying a child travelling alone, free of charge, for children in the age of 6 to 11 years old.
This service must be solicited at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

Children between 12 and 17 years old

May travel on their own. If preferred, the service of accompanying a child travelling alone may be solicited, free of charge.
This service must be solicited at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

PETS

Domestic animals, such as dogs, cats and others may be transported in the company of a responsible adult.

*On BAe planes, a maximum of 1 pet in cabin in a flexible kennel, 1 emotional assistance dog and a maximum of 3 pets in rigid kennels in the luggage hold will be permitted. The total weight of the pet and their container cannot exceed 5 kilo in cabin, or 25 kilo in luggage hold, and are limited in size as follows: 36x40x25 cm for the flexible kennel in cabin, and 100x100x70 cm for the rigid kennel in luggage hold.
*On Twin Otter plane, a maximum of 1 pet in the luggage hold will be permitted. A liability release must be signed for the pet, and they cannot weight over 15 kilo including the container/cage. Size of the rigid kennel is limited to 60x80x90 cm. 1 pet in cabin is allowed as well, positioned betweeen rows 17 and 18 of the plane. The weight of the pet and their rigid container cannot exceed 10 kilo, and 30x33x17 cm.

In Hold (AVIH)

For the acceptance of animals in the aircraft hold, the following aspects must be considered:

Type of animal: dog or cat. Please note that there are restrictions on certain breeds, such as potentially dangerous and brachycephalic breeds.

• The pet must be at least eight weeks (2 months) old to be accepted.
• The pet must have up-to-date vaccinations and present a veterinary certificate or vaccination record indicating the pet’s weight and that it is fit to travel.
• This service must be requested at least 48 hours prior to the flight. It is subject to evaluation and approval at the airport once the weight, kennel, and required documentation have been reviewed.
• Kennel size: the pet must be able to stand on all four legs and turn around naturally without touching the walls of the container. Additionally, there must be at least 5 cm of clearance between the pet’s head and the top of the kennel. Maximum BAe dimensions: 100x100x70 cm.
• The kennel must have an absorbent surface on the floor.
• The kennel must not show significant damage or cracks.
• Additional metal fasteners must be placed on the kennel door.
• Animals not confirmed through reservation will not be accepted at the airport.
• This service has a cost independent of the baggage allowance and will be charged directly at the airport.
• As a precaution, violent, deceased, sick pets and pregnant females will not be accepted, except for duly managed exceptions, with limitation of liability and prior internal notification to the operations department.
• Brachycephalic (short-nosed) breeds will only be accepted under limitation of liability, such as Pug, Boxer, English Bulldog, French Bulldog, Pekingese, Shar Pei, Lhasa Apso, Shih Tzu, Cavalier King Charles Spaniel, Boston Terrier, among others.
• Dogs belonging to breeds considered potentially dangerous will not be accepted: Rottweiler, Doberman, Pitbull, Dogo Argentino, Bullmastiff, Fila Brasileiro, Presa Canario, Presa Mallorquín, and Tosa Inu. Reference: Law 21.020 on responsible pet ownership and companion animals.
• A maximum of 1 pet per kennel will be accepted.
• A maximum of 2 pets per adult passenger will be accepted.

Important:

• Your pet may not travel in the hold if it does not meet the requirements or if the combined weight of the kennel and the animal exceeds the maximum permitted weight of 25 kg on BAE/RJ/Q400 aircraft.
• If you change your ticket date, please note that only the passenger booking is modified; you must reserve a new space for your pet.

In Cabin (PETC)

For the acceptance of animals in the aircraft cabin, the following aspects must be considered:

Type of animal: dog or cat. Please note that there are restrictions on certain breeds, such as potentially dangerous and brachycephalic breeds.

• The pet must be at least eight weeks (2 months) old to be accepted.
• Maximum weight including kennel: 5 kg. The kennel must fit under the seat in front.
• The pet must have up-to-date vaccinations and present a veterinary certificate or vaccination record indicating the pet’s weight and that it is fit to travel.
• The kennel must be a soft carrier or flexible kennel. Maximum dimensions: WIDTH 36 CM, LENGTH 40 CM, HEIGHT 25 CM.
• Animals not confirmed through reservation will not be accepted at the airport.
• This service must be requested at least 48 hours prior to the flight. It is subject to evaluation and approval at the airport once the weight, kennel, and required documentation have been reviewed.
• Brachycephalic (short-nosed) breeds will only be accepted under limitation of liability, such as Pug, Boxer, English Bulldog, French Bulldog, Pekingese, Shar Pei, Lhasa Apso, Shih Tzu, Cavalier King Charles Spaniel, Boston Terrier, among others.
• Dogs belonging to breeds considered potentially dangerous will not be accepted: Rottweiler, Doberman, Pitbull, Dogo Argentino, Bullmastiff, Fila Brasileiro, Presa Canario, Presa Mallorquín, and Tosa Inu. Reference: Law 21.020 on responsible pet ownership and companion animals.
• A maximum of 1 pet per kennel will be accepted.
• A maximum of 1 pet per adult passenger will be accepted.

Important:

• If your pet does not meet the requirements, it will not be accepted for transport.
• If you change your ticket date, please note that only the passenger booking is modified; you must reserve a new space for your pet.

Emotional Support Animal (ESAN)
For the acceptance of emotional support animals, the following aspects must be considered:

Type of animal: dog or cat. Please note that there are restrictions on certain breeds, such as potentially dangerous and brachycephalic breeds.

• The pet must be at least eight weeks (2 months) old to be accepted.
• Maximum pet weight: 10 kg.
• This service must be requested at least 48 hours prior to the flight.

A psychiatric certificate must be presented. This document must meet the following requirements:

• be original
• be no older than 1 year
• contain a clinical diagnosis explicitly stating that the pet is indispensable for the passenger.
• include the full name and ID number of the patient and the treating physician
• include the contact phone number of the professional or medical center
• The pet must have up-to-date vaccinations and present a veterinary certificate or vaccination record indicating the pet’s weight and that it is fit to travel.
• Dogs belonging to breeds considered potentially dangerous will not be accepted: Rottweiler, Doberman, Pitbull, Dogo Argentino, Bullmastiff, Fila Brasileiro, Presa Canario, Presa Mallorquín, and Tosa Inu. Reference: Law 21.020 on responsible pet ownership and companion animals.
• Brachycephalic (short-nosed) breeds will only be accepted under limitation of liability, such as Pug, Boxer, English Bulldog, French Bulldog, Pekingese, Shar Pei, Lhasa Apso, Shih Tzu, Cavalier King Charles Spaniel, Boston Terrier, among others.
• The animal may not be fed during the flight nor move through the aisles. It must remain at the feet of its handler at all times.
• This service is accepted only on BAe aircraft and limited to a maximum of 1 emotional support animal in the cabin.
• This service has no associated cost.