Punta Arenas – Porvenir

The present passenger ticket attest to the celebration and the conditions of the air transport contract celebrating between Aerovías DAP and the passenger whose name appears on this ticket. The aeronautical code of the Republic of Chile, law 18.916. Shall govern in addition to the contract of carriage. It will prevail in all that cannot be renounced between the parties.

All passengers must be present at the airport counter 30 minutes before the scheduled flight, as indicated on their ticket. The flight closes 15 minutes before the hour, so as to carry on with all aspects before embark. Any passenger present after the time limit will not be embarked.

Fares:

Class Y: FULL FLEX

Changes/re-issues: Allows changes without penalty up to 48 hrs before the flight, directly in DAP offices, or via e-mail to [email protected] . Once that time is over, the passenger may ask for a re-issue of the flight, paying a penalty of 75% of the fare. If the passenger loses the flight, there is a time limit of 72 hrs for a re-issue, paying the aforementioned penalty.
Returns: In case of voluntary cancellation, for any cause, if done up to 48 hrs before the flight: 100% of taxes, and 75% of the fare is returned. After that time is over, only taxes are returned.
Children:Between 0 and 11 months old: free of charge, no individual seat. From 2 to 11 years old: chidren fare, with right to a seat and luggage.
Permitted luggage: 10 kilos in the hold + 5 kilos in cabin.
Excess luggage: $2.000.- for every kilo in excess.

Class B: NORMAL

Changes/re-issues: Does not allow.
Returns: 100% of taxes. Fare: not allowed.
Children:Between 0 and 11 months old: free of charge, no individual seat. From 2 to 11 years old: chidren fare, with right to a seat and luggage.
Permitted luggage: 10 kilos in the hold + 5 kilos in cabin.
Excess luggage: $2.000.- for every kilo in excess.

Exclusive fares for residents:

Class M

Changes/re-issues: Allows changes without penalty up to 48 hrs before the flight, only in DAP offices. Once that time is over, the passenger may ask for a re-issue of the flight, paying a penalty of 75% of the fare. If the passenger loses the flight, there is a time limit of 72 hrs for a re-issue.
Returns: In case of voluntary cancellation, for any cause, if done up to 48 hrs before the flight: 100% of taxes, and 75% of the fare is returned. After that time is over, only taxes are returned.
Children:Between 0 and 11 months old: free of charge, no individual seat. From 2 to 11 years old: chidren fare, with right to a seat and luggage.
Permitted luggage: 10 kilos in the hold + 5 kilos in cabin.
Excess luggage: $2.000.- for every kilo in excess.

Class T

Changes/re-issues: Does not allow.
Returns: 100% of taxes. Fare: not allowed.
Children:Between 0 and 11 months old: free of charge, no individual seat. From 2 to 11 years old: chidren fare, with right to a seat and luggage.
Permitted luggage: 10 kilos in the hold + 5 kilos in cabin.
Excess luggage: $2.000.- for every kilo in excess.

LUGGAGE

Hold Luggage: Refers to all luggage that is checked at the airport, and that is transported in the aircraft’s hold. The weight and size limit are expressed in the purchased ticket.

The concept of luggage includes clothing, and personal hygiene items, excluding fragile or perishable objects, and damage to said items is not covered by the airline. For the transportation of other species, the passenger may use the cargo service, which includes cargo insurance in case of damage or loss.

Important: Hold Luggage dimensions cannot in any case exceed the following:

Hand Luggage: Hand luggage comprises all personal effects that the passenger can carry free of charge, under their responsibility and care, being their maximum weight stipulated in the purchased air ticket. Regarding its dimensions, this means a small backpack, notebook bag, handbag or baby bag in the case of smaller aircraft, and a maximum size of 43x41x21 cm for BAe. If the carry-on baggage exceeds the measurements or weight allowed, it must be sent as hold luggage, subject to charge if it exceeds the stipulated luggage allowance.

Recommendation for objects of value: We can all contribute to making travel safer. Please carry within your hand luggage all objects that are fragile or valuable (money, jewelry, electronic devices, etc.), medicine, documents, keys, so that you carry your most valuable items yourself.
If due to weight or dimensions you need to carry an object of this sort in your hold luggage, please take your time to declare these items at the airport counter.
Aerovías DAP will not transport any luggage which contains objects that could be considered dangerous (gases, corrosive substances, explosives, weapons, etc.)

Forbidden items

It is strictly forbidden to carry any luggage which contains items that may cause harm to passengers, the environment and/or the aircraft. Please consult the forbidden items card.

Issues with luggage:

Right to compensation: in case of destruction, loss or damage to luggage, or delay in its delivery, the responsibility of the carrier is limited to:
– On domestic flights, 40 UF for each passenger.
– On international flights, at 1,288 special drawing rights per passenger (the equivalence of this unit of account is reported daily by the Central Bank of Chile).
This limit will not apply: (a) if the passenger made a special declaration of the value of the delivery of checked baggage; and (b) if the carrier’s negligence is proven in court.
The responsibility of the transporter for the luggage will be extinguished if the passenger does not formulate a protest to the transporter, immediately after the faults or damages have been noticed or within seven days. In case of delay, this protest must be filed within twenty-one days.
If the luggage is received without protest from the passenger, the law presumes that it has been delivered in good condition.
Aerovías Dap is not responsible for conditions resulting from normal wear and tear such as:

Minor cuts, rips, scratches, dents, stains, dirt, or broken zippers.
• Damage to the wheels, lower base, extension handles and external pockets.
• Damage as a result of excess baggage content.
• Loss of parts that protrude from luggage such as handles, pockets, padlocks, adjustment straps, or security straps.
• Basically, damage that does not compromise the functionality of the suitcase or bag: contain luggage.
• Damage already present before billing as a result of the packaging used by the customer.

SPECIAL NEEDS

Provisions for boarding passengers with reduced mobility

According to the PRM regulation (Passenger with Reduced Mobility), this includes passengers with: physical disability (sensory or locomotor), intellectual disability, according to age (elderly or child), pregnancy or other cause of reduced. Aerovias DAP will provide assistance to PRMs who require it to board our aircraft.

However, for passengers with total immobility or requiring maximum assistance, the company demands that they travel with a companion who can assist them at all times, both on the ground and in flight. This is in accordance with the regulations approved by DGAC, Exempt Res. N ° 9/2/1376.

Special Assistance

Passengers requiring any special assistance, such as the use of a wheelchair, oxygen, guide dog or other, must ask and/or inform the company at the moment of purchasing the ticket or up to 48 hours prior to the flight.

Wheelchair

If the passenger uses his/her own wheelchair, there will be no additional charge involved.
The service provided will be from the counter to the boarding gate or seat of the plane. Once arrived at the destination, the passenger will be accompanied to the terminal door, including baggage retrieval.
This service must be solicited / informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

*In the case of Punta Arenas, this assistance must be requested directly to the airport concessionaire: The person and/or their companion may request assistance by calling +56 9 98582521 or the Punta Arenas Airport Information email:
[email protected]., registering the name, ID, email, contact telephone number, indicating the flight number and the time the service is requested.
The information staff will respond to your request by providing a name and an identification number for the service.

Passengers with a sight or hearing disability

Passengers capable of communication and understanding of air crew members’ safety instructions, as well as capable of tending to their own needs during the flight in an independent manner, will be able to travel without company. Otherwise, it is necessary for these passengers to travel with the company of an assisting adult during the whole flight.
This situation must be informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

Pregnancy

From the 28th week of pregnancy, passengers will be required to present a Medical Certificate indicating she has no travel restrictions; from the 36th week she must present a similar Medical Certificate, as well as signing a release of liability document, in case of any medical problems taking place during the flight.
From the 38th week onwards, air travel will not be permitted.

Surgery

All passengers subject to surgery up to 10 days before the flight will be demanded a Medical Certificate regarding no travel restrictions, and signing a release of liability document, in case of any medical problems taking place during the flight.
This situation must be informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

TRAVELLING WITH CHILDREN

Newborn Children are allowed to travel after the seventh day of birth. If travelling sooner is required, a medical certificate signed by a pediatrician is required.

Children between 0 – 1 year and 11 months old

Children of this age will travel in the arms of an accompanying adult. Adults travelling with more than a single child between 7 days and 2 years old must make sure the second child is accompanied by another adult, otherwise they must provide a special chair to be attached safely to the seat, in accordance to the required safety measures.

Children of this age do not have a luggage allowance, however one of the following items will be accepted as courtesy: car, chair, walker, crib, etc.

Children between 2 and 11 years old

Must travel in the company of an adult (over 18 years old).
The company has a service of accompanying a child travelling alone, free of charge, for children in the age of 6 to 11 years old.
This service must be solicited at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

Children between 12 and 17 years old

May travel on their own. If preferred, the service of accompanying a child travelling alone may be solicited, free of charge.
This service must be solicited at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

PETS

In the Hold (AVIH) not allowed
In the Cabin (PETC) not allowed
Emotional Assistance Animal (ESAN) not allowed