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Mondays through Thursday

Punta Arenas – Porvenir : 8:15 / 12:30 / 17:00

Porvenir – Punta Arenas : 8:35 / 12:50 / 17:20

Friday

Punta Arenas – Porvenir : 8:15 / 12:30 / 16:45

Porvenir – Punta Arenas : 8:35 / 12:50 / 17:20

Saturday

Punta Arenas – Porvenir: 08:15 / 12:30

Porvenir – Punta Arenas: 08:35 / 12:50

*Durinng the month of July 2019, an additional flight is added Wednesday and Friday; Punta Arenas – Porvenir at 09:15 and Porvenir – Punta Arenas 09:30

Porvenir is a city with a population of over 5 thousand, located in Tierra del Fuego, across the Magellan Strait, from Punta Arenas. Instead of a long trip by land, our daily flights are vital, taking roughly 12 minutes.

 

The present passenger ticket attest to the celebration and the conditions of the air transport contract celebrating between Aerovías DAP and the passenger whose name appears on this ticket. The aeronautical code of the Republic of Chile, law 18.916. Shall govern in addition to the contract of carriage. It will prevail in all that cannot be renounced between the parties.

Al passengers must be present at the airport counter 30 minutes before the scheduled flight, as indicated on their ticket. The flight closes 15 minutes before the hour, so as to carry on with all aspects before embark. Any passenger present after the time limit will not be embarked.
Fares:

Class Y: FULL FLEX

Changes/re-issues: Allows changes without penalty up to 48 hrs before the flight, only in DAP offices. Once that time is over, the passenger may ask for a re-issue of the flight, paying a penalty of 75% of the fare. If the passenger loses the flight, there is a time limit of 72 hrs for a re-issue, paying the aforementioned penalty.
Returns: In case of voluntary cancellation, for any cause, if done up to 48 hrs before the flight: 100% of taxes, and 75% of the fare is returned. After that time is over, only taxes are returned.
Children:Between 0 and 11 months old: free of charge, no individual seat. From 2 to 6 years old: chidren fare, with right to a seat and luggage.
Permitted luggage: 10 kilos in the hold + 5 kilos in cabin.
Excess luggage: $1.530.- for every kilo in excess.

Class B: NORMAL

Changes/re-issues: Does not allow.
Returns: 100% of taxes. Fare: not allowed.
Children:Between 0 and 11 months old: free of charge, no individual seat. From 2 to 6 years old: chidren fare, with right to a seat and luggage.
Permitted luggage: 10 kilos in the hold + 5 kilos in cabin.
Excess luggage: $1.530.- for every kilo in excess.

Exclusive fares for residents:

Class M

Changes/re-issues: Allows changes without penalty up to 48 hrs before the flight, only in DAP offices. Once that time is over, the passenger may ask for a re-issue of the flight, paying a penalty of 75% of the fare. If the passenger loses the flight, there is a time limit of 72 hrs for a re-issue.
Returns: In case of voluntary cancellation, for any cause, if done up to 48 hrs before the flight: 100% of taxes, and 75% of the fare is returned. After that time is over, only taxes are returned.
Children:Between 0 and 2 years old: free of charge, no individual seat. 3 to 6 years old: chidren fare, with right to a seat and luggage.
Permitted luggage: 10 kilos in the hold + 5 kilos in cabin.
Excess luggage: $1.530.- for every kilo in excess.

Class T

Changes/re-issues: Allows changes up to 48 hrs before the flight, paying a penalty of $10.000.- per trip, or $15.000.- in case of round trip. Once that time is over, it is not permitted.
Returns: 100% of taxes. Fare: not allowed.
Children:Between 0 and 2 years old: free of charge, no individual seat. 3 to 6 years old: chidren fare, with right to a seat and luggage.
Permitted luggage: 10 kilos in the hold + 5 kilos in cabin.
Excess luggage: $1.530.- for every kilo in excess.

LUGGAGE

Hold Luggage: Refers to all luggage that is checked at the airport, and that is transported in the aircraft’s hold. The weight and size limit are expressed in the purchased ticket.

The concept of luggage includes clothing, and personal hygiene items, excluding fragile or perishable objects, and damage to said items is not covered by the airline. For the transportation of other species, the passenger may use the cargo service, which includes cargo insurance in case of damage or loss.

Hand Luggage: Personal effects, carried by the passenger inside the cabin, under his or her own care and responsibility. Each passenger is allowed one personal item, such as a handbag, a small backpack, a baby bag, a jacket, cane, umbrella, small photo camera, reading material or a bag, not exceeding 5 kilos of weight, otherwise it will be put in the aircraft hold. For smaller aircraft care must be taken to carry hand luggage as small as possible; for BAe and 737 units, the maximum size is 43x41x21 cm.

Recommendation for objects of value: We can all contribute to making travel safer. Please carry within your hand luggage all objects that are fragile or valuable (money, jewelry, electronic devices, etc.), medicine, documents, keys, so that you carry your most valuable items yourself.
If due to weight or dimensions you need to carry an object of this sort in your hold luggage, please take your time to declare these items at the airport counter.
Aerovías DAP will not transport any luggage which contains objects that could be considered dangerous (gases, corrosive substances, explosives, weapons, etc.)

Forbidden items

It is strictly forbidden to carry any luggage which contains items that may cause harm to passengers, the environment and/or the aircraft. Please consult the forbidden items card.

Issues with luggage:

In case of destruction or loss of luggage that takes place during air transport, compensation will be limited up to 0,15 UF per kg. with a weight limit corresponding to the maximum allowed luggage weight of the respective flight route.
The passenger must inform of the situation before abandoning the luggage retrieval area, by filing a formal complaint indicating his or her ID document, boarding pass and luggage ticket. In case the passenger has left the airport, the complaint must be filed back at the DAP counter in the airport.

Aerovías DAP will NOT be responsible for damage that results from normal use, such as:

• Minor cuts, scratches, unstitches, stains or broken zippers.
• Damage to wheels, base, extensible handles, external pockets.
• Damage resulting from excess weight.
• Loss of pieces that project from the luggage, such as handles, pockets, locks, or straps.
• Basically, damage that does not compromise the function of the luggage: contain personal items.
• Damage sustained prior to the flight service with Aerovías DAP.

SPECIAL NEEDS

Special Assistance Passengers requiring any special assistance, such as the use of a wheelchair, oxygen, guide dog or other, must ask and/or inform the company at the moment of purchasing the ticket or up to 48 hours prior to the flight.

Wheelchair

If the passenger uses his/her own wheelchair, there will be no additional charge involved.
The service provided will be from the counter to the boarding gate or seat of the plane. Once arrived at the destination, the passenger will be accompanied to the terminal door, including baggage retrieval.
This service must be solicited / informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

Passengers with a sight or hearing disability

Passengers capable of communication and understanding of air crew members’ safety instructions, as well as capable of tending to their own needs during the flight in an independent manner, will be able to travel without company. Otherwise, it is necessary for these passengers to travel with the company of an assisting adult during the whole flight.
This situation must be informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

Pregnancy

From the 28th week of pregnancy, passengers will be required to present a Medical Certificate indicating she has no travel restrictions; from the 36th week she must present a similar Medical Certificate, as well as signing a release of liability document, in case of any medical problems taking place during the flight.
From the 38th week onwards, air travel will not be permitted.

Surgery

All passengers subject to surgery up to 10 days before the flight will be demanded a Medical Certificate regarding no travel restrictions, and signing a release of liability document, in case of any medical problems taking place during the flight.
This situation must be informed at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

TRAVELLING WITH CHILDREN

Newborn Children are allowed to travel after the seventh day of birth. If travelling sooner is required, a medical certificate signed by a pediatrician is required.

Children between 0 – 1 year and 11 months old

Children of this age will travel in the arms of an accompanying adult. Adults travelling with more than a single child between 7 days and 2 years old must make sure the second child is accompanied by another adult, otherwise they must provide a special chair to be attached safely to the seat, in accordance to the required safety measures.

Children between 2 and 11 years old

Must travel in the company of an adult (over 18 years old).
The company has a service of accompanying a child travelling alone, free of charge, for children in the age of 6 to 11 years old.
This service must be solicited at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

Children between 12 and 17 years old

May travel on their own. If preferred, the service of accompanying a child travelling alone may be solicited, free of charge.
This service must be solicited at the moment of purchasing the ticket or up to 48 hours prior to the flight, at the company offices.

PETS

Domestic animals, such as dogs, cats and others may be transported in the company of a responsible adult.
*On BAe plans, a maximum of 2 pets in cabin and a maximum of 3 pets in the luggage hold will be permitted.
*On Twin Otter plane, a maximum of 1 pet in the luggage hold will be permitted. A liability releas must be signed for the pet, and it cannot weight over 5 kilo including the container/cage.
*Pets cannot be carried in King Air or Cessna aircraft.

In the luggage hold (AVIH)

For the acceptance of animals in the luggage hold, the following aspects are taken into account:
– The container used must allow at least 10 cm between the standing animal and the top, or ceiling.
– The container must have an absorbent surface on its floor.
– The container cannot be seriously damaged.
– Metal locks must be added to the lock of the barrel.
– The pet must be with its valid vaccines and present a veterinary certificate.
– Animals of brachiocephalic (or flat-nosed) breeds will embark only with a limit of responsibility.
– This service must be requested up to 48 hours before the flight
– At the airport, animals that are not confirmed by reservation will not be accepted.
– This service will have an independent cost of the baggage allowance that will be charged directly at the airport.
– The pet must have at least eight weeks (2 months) of age to be accepted.
– As a precaution, violent, dead, sick and pregnant animals will not be accepted, except for duly managed exceptions, signing a of responsibility release.
– A maximum of 1 pet per container will be accepted.

In Cabin (PETC)

For the acceptance of animals in the cockpit of the aircraft we must consider the following aspects:
– The pet must have at least eight weeks (2 months) of age to be accepted.
– The maximum weight is 5 kg including the container.
– The measures of the container should be maximum 30 cm long, x33 cm wide x 17 cm tall.
– A maximum of 1 pet per container will be accepted.
– The pet must be with its valid vaccines and present a veterinary certificate.
– Animals of brachiocephalic (or flat-nosed) breeds will embark only with a limit of responsibility.
– This service must be requested up to 48 hours before the flight
– At the airport, animals that are not confirmed by reservation will not be accepted.

Regarding the rate for the transfer of pets:

Pet in cabin or hold of BAe $ 1,000 CLP per kilo of weight
Pet in hold of Twin Otter $ 1,500 CLP per kilo of weight

Limits of Liability

1) In cases of destruction or loss of baggage that occurs during its air transportation, paid compensations will be limited to the amount of 0.15 UF per kilo with a maximum of 10 kilos. For this to be effective, it is a requirement that the passenger give written notice at DAP’s service counter in the airport immediately upon arrival at destination.
2) Only for reasons attributable to the company, when a flight is suspended, passengers will be relocated on subsequent flights or 100% of the value of the ticket will be reimbursed. In all, the company is not responsible for other expenses that could take place for the passenger.
3) Aerovias DAP can refuse or condition the transportation of those passengers whose condition or state constitutes a safety hazard or requires special care during the flight.